5 Steps to Take When Responding to a Patient Complication
Even when you do everything correctly, complications can arise. When responding to a complication with a patient, it is essential to be empathetic and professional. Here are five steps you can take:
1. Demonstrate empathy without admitting any wrongdoing. Acknowledge the impact the complication may have had on the patient; however, do not concede that a mistake has occurred. Show that you understand their concerns and that you care about their well-being.
2. Avoid arguing with the patient. Challenging the patient's perspective on the complication might not be the best approach.
3. Provide a solution. If you can, provide the patient with a solution to address the complication.
4. Always listen to the patient. Let them express their feelings and concerns. Pay attention to what they have to say and respond with empathy and understanding.
5. Don't forget to follow up. After the conversation, contact the patient to check in and demonstrate your support and care.
Keep in mind that when complications arise, the key is to manage them in a manner that demonstrates professionalism, empathy, and a dedication to delivering the best possible care.
The information contained on the DentistCare Blog does not establish a standard of care, nor does it constitute legal advice. The information is for general informational purposes only. We encourage all blog visitors to consult with their personal attorneys for legal advice, as specific legal requirements may vary from state to state. Links or references to organizations, websites, or other information is for reference use only and do not constitute the rendering of legal, financial, or other professional advice or recommendations. All information contained on the blog is subject to change.
