6 Critical Steps to Take if You Get a Dental Board Complaint
If you receive a complaint from a dental board, it is essential to respond promptly and professionally. Here are six steps we suggest you take:
1. Review the complaint thoroughly. Ensure you understand the allegations against you and then gather any relevant documentation that may support your case. Maintain the integrity of the record, refraining from amending or altering the applicable patient record. Do not engage with the patient who lodged the complaint.
2. Contact your professional liability carrier. It is critical to contact your malpractice carrier and your insurance agent immediately when you receive a complaint from a dental board. These parties can provide information about your coverage and offer support and resources. As a DentistCare customer, it is a requirement of your policy that you notify us of any incidents immediately.
3. Do not try to handle a dental board complaint on your own. Instead, consult your professional liability carrier. As your carrier, we can also assist you in finding competent counsel if needed. We can help you find a licensed attorney specializing in dental board matters who can guide you through the process. Do not attempt to respond to the complaint by yourself. Do not talk to an investigator from the Board unless you have an attorney who is experienced in state dental board matters with you.
4. A professional and informed response. The response should not be written without the assistance of legal counsel.
5. Address the dental board complaint or inquiry within the specified timeframe.
6. Cooperate with the board throughout the investigation process. This may include providing additional information or appearing for a hearing with the assistance of counsel.
Taking a dental board complaint seriously is essential, as it can have significant consequences for your career. Following these recommended steps can help ensure a fair and favorable outcome. Take the initiative to learn what a dental board is in your state and what constitutes a violation of their rules before you need that information.
The information contained on the DentistCare Blog does not establish a standard of care, nor does it constitute legal advice. The information is for general informational purposes only. We encourage all blog visitors to consult with their personal attorneys for legal advice, as specific legal requirements may vary from state to state. Links or references to organizations, websites, or other information is for reference use only and do not constitute the rendering of legal, financial, or other professional advice or recommendations. All information contained on the blog is subject to change.
